Cookie Policy

Cancellation Policy

Understanding our booking cancellation terms

Last updated: February 9, 2026

Overview

This Cancellation Policy outlines the terms and conditions under which bookings made through Savara.id may be canceled. As a platform connecting customers with travel partners, cancellation terms may vary by travel operator.

General Cancellation Terms

1. Cancellation Timeline

  • More than 60 days before departure: 10% cancellation fee
  • 45-60 days before departure: 25% cancellation fee
  • 30-44 days before departure: 50% cancellation fee
  • 15-29 days before departure: 75% cancellation fee
  • Less than 15 days before departure: 100% cancellation fee (no refund)

2. How to Cancel

To cancel your booking, you must:

  1. Contact your travel agent directly using the contact information provided in your booking confirmation
  2. Submit a written cancellation request via email
  3. Wait for confirmation of cancellation from the travel agent
  4. Allow 14-30 business days for refund processing (if applicable)

3. Non-Refundable Components

The following are typically non-refundable:

  • Visa application fees
  • Service charges and processing fees
  • Non-refundable hotel deposits
  • Booked airfare tickets (unless airline permits refund)

4. Force Majeure

In cases of force majeure (natural disasters, government travel bans, pandemics, war, etc.), Savara.id will work with travel partners to provide alternative solutions such as rescheduling or credit vouchers. Refund eligibility in force majeure situations depends on airline, hotel, and travel partner policies.

5. Medical Emergencies

Cancellations due to medical emergencies require official medical documentation. Refund amounts will be determined on a case-by-case basis and subject to approval from the travel partner and insurance provider (if applicable).

Important Notes

Please Note: Cancellation policies may vary by travel operator and package type. Always review the specific cancellation terms provided by your travel agent before booking. The general terms above serve as a guideline only.

Contact Information

For questions about cancellation policies, please contact:

  • Email: support@savara.id
  • Phone: +62 812-3456-7890
  • WhatsApp: +62 812-3456-7890